On-call and support rotations in Slack

Frequently asked questions

Can two people be on call at the same time?

Yes. A turn puts on as many people as the schedule needs at a time, so a primary and a backup, or two of you every week, both work.

What happens when someone joins or leaves the rotation?

Nobody's planned turn moves. When you add or remove someone, or change how long turns last, the change starts once everyone has had their current turn. Before you save, TurnShift shows whose next turn moves, and only those people get a Slack message.

Someone who joins a team is listed as not taking turns until a manager adds them. To bring them in sooner, pick "Next turn": TurnShift shows who moves back one turn. When someone leaves, their coming turns show as open and TurnShift suggests who could cover them.

Does TurnShift page people when an alert fires?

No. TurnShift keeps the on-call schedule and tells people in Slack when their shift starts. Alerts and phone calls stay with your monitoring or incident tool. If you are leaving Opsgenie, here is where each part can go.

Can I set up a rotation from Claude or ChatGPT?

Yes. Ask your AI assistant "make Marie, Paul and Lea take turns on Support, a week each, from Monday" and it starts the rotation, as you and with your role in TurnShift. The API has the same endpoints.